Waiting time: We strive to help you as quickly as possible, but we also want to take the time for everyone. That is why, unfortunately, delays cannot always be avoided.
Emergencies: Patients with emergencies are given priority over regular treatments.
Missed appointments: If you are under the influence of narcotics, your treatment cannot proceed for safety reasons. The costs for a missed appointment will then be charged.
Phone use: Please set your cell phone to silent mode in the clinic. If you do need to answer an urgent call, please do so in a way that does not disturb other patients or our staff.
Behavior: We do not tolerate discrimination, aggression, violence, or unwanted (sexual) harassment. In such cases, we reserve the right clinic deny you access to the clinic .
Smoking and narcotics: Smoking is prohibited at the entrance and inside the clinic. The use of narcotics is also prohibited.
Privacy: Please respect the privacy of other patients and our staff. Taking and/or distributing photos or videos is not permitted.
Liability: The clinic not liable for damage, loss, or theft of your personal belongings.
These house rules for employees are designed to help us create a pleasant working environment and provide the best possible care for our patients.
Preparation: We prepare our working day and files thoroughly, working from home where necessary, so that we can work efficiently.
Hygiene and concentration: We work hygienically and with concentration, and wear clean work clothes.
Attention to the patient: We listen carefully to the wishes of our patients and look each other and the patients in the eye during a conversation.
Appointments: We only reschedule patient appointments in consultation with the patient and never because it suits us (privately) better.
Feedback: We consider patient feedback to be a valuable tool for improving our service and processes.
Invoices: Questions about invoices are answered quickly and politely by the healthcare provider who submitted the codes.
Collaboration: We are collegial and help each other where necessary, even outside our immediate field of expertise.
Greetings: We greet everyone in the clinic and politely. We do not ignore anyone, even if they are not your own patient.
Consultation: Case discussions and debriefings are valuable moments for deepening and broadening our knowledge.
Behavior and etiquette:
We use a respectful tone.
During working hours, we do not use our phones or social media.
The music in the clinic not too loud and has a low BPM to ensure a relaxed atmosphere for everyone.
Illness and absence: In the event of illness or unexpected absence, the absent person shall inform the patients themselves and reschedule the appointments.
Temperature: We maintain a clinic and comfortable temperature in the clinic for our patients.
Healthy lifestyle: We lead an active and healthy lifestyle; cycling, running, and healthy eating are part of our DNA. That's why we commute to work as much as possible without using public transport or a car, but simply by riding our (electric) bikes.
